Dear Valued Customer,
Introducing our new Customer Relationship Management (CRM) app designed for your convenience. Here's what you can expect:
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Data Usage Monitoring: Track your data download and upload activity since your last connection to our server.
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Flexible Package Management: Easily request changes to your internet package directly within the app.
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WiFi Diagnostics: Utilize the "Router Connectivity Test" feature to diagnose any issues with your WiFi signal between your router and phone. The app provides solutions for identified problems.
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Streamlined Support: Open support tickets and communicate directly with our technical team through in-app messaging—eliminating the need to call our office.
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Secure Online Payments: Pay your monthly bill conveniently and securely via the integrated bKash online payment gateway with no additional fees.
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Payment History: Access a complete history of your payments.
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Real-time Notifications: Stay informed about service disruptions, offers, and important news through app notifications.
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Mobile Data Access: Manage your account and even pay your bill using mobile data, ensuring uninterrupted service. Automatic service restoration is available upon payment.
Even if your internet service is temporarily unavailable, you can still access client support and submit tickets via mobile data using the "Client Support & Ticket System." Our dedicated support team will swiftly resolve your issue.
